About Company

We are a versatile company providing IT services, wholesale distribution of diverse goods, and retail operations through non-specialized stores. Our goal is to deliver practical solutions and accessible products to meet the evolving needs of businesses and consumers alike.

Get In Touch

2 -10, Jalan Puteri 4/9, Persiaran Puteri 1, Bandar Puteri Puchong, 47100 Puchong, Selangor.

[email protected]

+603-4256 1739

Refund Policy

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Refund Policy

We value our customers and strive to provide high-quality products and services across all our business areas, including information technology services, wholesale distribution, and retail operations. Our refund policy is designed to be fair, transparent, and aligned with industry standards.

1. Information Technology Services

Refunds for IT-related services (e.g., software development, consulting, or digital solutions) are considered under the following conditions:

  • If a project is cancelled before any substantial work has commenced, a partial refund may be issued based on the work completed and resources allocated.
  • No refunds will be granted once the project has been completed, delivered, or if service milestones have been met and approved by the client.
  • All refund requests must be submitted in writing within 7 days of service delivery.

2. Wholesale Goods

We allow refunds or replacements for wholesale orders under the following circumstances:

  • Products received are damaged, defective, or incorrect.
  • Refund requests must be initiated within 5 business days of delivery.
  • Returned items must be in their original packaging and unused condition.
  • Custom or special bulk orders may not be eligible for refunds unless proven defective or non-compliant with order specifications.

3. Retail Sales

For retail purchases made at our non-specialized stores, we offer a 7-day return window from the date of purchase, subject to the following:

  • Items must be returned in their original condition, unused, and with proof of purchase (receipt/invoice).
  • Refunds will be issued via the original payment method.
  • Certain items such as perishable goods, discounted items, or personalized products may not be eligible for refunds.

4. General Notes

We reserve the right to deny refund requests that do not meet our policy conditions. Our team will evaluate each request fairly and communicate the outcome in a timely manner.

For any refund-related queries, please contact our customer support team via the contact details provided on our website.